Dealing with the public.

Dealing with the public over the last 10 years I’ve come to learn a few things. Most importantly, you can’t change how people are, so you might as well learn the best way to handle them to make your life as easy as possible. Some people let mean/rude people get to them, and all they are doing is letting them ruin their day. I’d rather be glad I’m not that person and move on than dwell on it and waste valuable time and energy on that person.

Some people you just can’t please. The sooner you accept this, the better off you are. If you offer them the moon, it’s not going to be enough. So all you can do is tell them what you can do for them and let them be unhappy.

People would rather hear what you CAN do for them, not what you CAN’T do. Instead of saying “No, I can’t make your premium cheaper” say “ What we can do is look at your auto insurance so you can get the 20% multi policy discount, how does that sound?” Even if you can’t do it cheaper, at least they know you tried.

I’ve learned that sometimes its easier to empathize with people. I have mortgage companies call all the time and they need everything now! Since I used to be in their shoes, sometimes it takes the edge off the conversation if I tell them I understand what they are going through, I’ve been there and I hope they have a better day. (Even though I’m still a firm believer in bad planning on your part does not constitute an emergency on my part)

Some people are just always in a bad mood. They want everyone around them to be in a bad mood too. To these people, I feel sorry. Instead of letting them get me down, I thank my lucky stars I’m not in their situation that makes them live their life like that. I want people to be happy when they are around me, not grimace when they see my number on their caller id.

I’ve also learned you have to stick up for yourself. This was a hard one for me, because I don’t like confrontation and I want everyone to be happy. But sometimes people start out talking to you like you are an idiot and sometimes you have to politely remind them otherwise.  I know the “customer’s always right” (Even though they aren’t) but you can’t just sit there and take a beating. There comes a point where you have to tell the person to calm down and/or tell them to call back when they can act human (not in so many words of course)

I hope this helps someone out there deal with that unpleasant coworker or that client that knows how to push your buttons. I’ve learned that life’s too short. It’s best to pick your battles and know how to handle people.  I’m still a work in progress but it’s getting better as the years go by.

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